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TABLE OF
CONTENTS
After-Action Report:
Introduction
Exercise Objectives
Summary of Findings
Recommendations
Appendix 1: Participants
Appendix 2:
Evaluation
Objective1:Resource
Objective2:Purchasing
Objective3:Technical
Objective4:Communication
Objective5:PIO
Appendix 3:
Detailed Findings
General Comments
Staffing
Training
ECC Systems
Operations
Resource Management
Planning
Technical Information
Communications
Public Information
Complete Report
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Bookmarks:
Staffing
Training
Resource Management
Public Information
Technical Information
ECC Organization
Electronic Systems
The chief recommendations which emerged from this exercise were to
increase staffing and to make the transition to an electronic environment in the Emergency
Coordination Center. Some physical layout changes to the ECC and procedural modifications
have been proposed as well. These recommendations do not correspond exactly by section
title to other parts of the report because some of the recommendations encompassed more
than one area (especially the recommendations related to electronic systems).
Recommend:
- Conduct a recruitment push to gain more staffing support for the ECC
- Provide additional training opportunities for new recruits
- Ask all supporting agencies to review their staffing capabilities and
make realistic adjustments
- Increase staffing in the Planning Section
- Consider dedicating a staff position to general ECC operations/role
orientation of incoming ECC staff
- Consider staffing the Planning Section Chief with a non-CRCA staff
member
- In an electronic environment, dedicate a staff member to managing the
electronic systems
(Return to complete Staffing discussion
or go to the Summary)
Recommend:
- Shift focus of Introduction to ECC Operations course more to
individual roles in ECC
- Allot more time to hands-on skills in subsequent training sessions
- Develop a laminated "cheat-sheet" for each section
describing others' roles
- Update position check lists and manuals for each section
(Return to complete Training discussion
or go to the Summary)
Recommend:
- Ask Purchasing staff to commit to bring a laptop to the ECC
- Order extra Clark County phone books for ECC, or have CRCA staff
collect Clark County phone books from the administrative areas for use in the ECC
- Research alternative ways to update and catalog resource information
lists to easily keep them current
(Return to complete Resource
Management discussion or go to the Summary)
Recommend:
- Initiate discussions with PIO staff on development of a Joint
Information Center policy or guideline
- Create method for flagging priority information for PIO use
- PIO staff compose news releases to reflect and meet specific
communication objectives (such as omit minor details, include information from other
agencies in the ECC, etc.)
- ECC Manager authorize distribution or verbally announce news release
content to all staff as an update whenever appropriate
- Possibly use an electronic information database as the source for
news releases
- Use the internet as an additional method for distributing public
information
(Return to complete Public Information
discussion or go to the Summary)
Recommend:
- Share GIS maps with all participants either via a faster color
printer, large map print-out capability, or through electronic means
- Technical advisors (GIS and Hydrology) develop methods or acquire
tools to refine flooding maps and hydrology models
- Switch from the hydrologic model predictions to statistical modeling
based on past flooding until hydrology models can be upgraded
- GIS research flood-stage/flood impact correlations and catalog into a
map reference for future events
- Clarify staffing source for hydrology experts, whether from Public
Works Planning or Water Resources Section
(Return to complete Technical
Information discussion or go to the Summary)
Recommend:
- Transition messaging to a completely electronic format, retaining
manual system only as a backup in case of electronic systems failure
- Provide call-takers with headsets and computers to increase speed of
data collection and ensure complete information is obtained through required data fields
- Provide whiteboard information to ECC staff electronically.
Authorized personnel not within the ECC, such as elected officials, would also be
able to view the information in real time with proper log-in procedure
- Develop a system to flag priority events and priority messages
- Move Planning section to rear of Operations table for better
coordination between them
- Move call-takers near ARES/RACES and Dispatch Liaison to consolidate
all incoming information sources into one area and reduce overall noise through the use of
wall sections
- Ask all ECC participating agencies to commit a laptop, if available,
to their staff in the ECC
(Return to complete discussions of Operations, Planning, Technical Information, and Communications . You may also go to the Summary)
Recommend:
- Reconfigure phone and computer outlets to match new ECC layout and
reduce the numbers of wires crossing walkways
- Shift the ECC from manual information sharing to electronic
transmission of messages and data
- Research software capable of handling the resultant computerized ECC
functions
- Identify and compare available computer resources with projected
needs
- Purchase additional computer hardware to complete the transition
- Analyze audiovisual needs versus capabilities in an electronic
environment
- Explore internet needs and capabilities in the ECC environment
- Purchase an easier domain name for publication of information via the
internet
- Incorporate live CAD views into the ECC electronic information cache
- Dedicate a printer to the PIO section
- Contract for a backup service to the Xpedite Broadcast Fax system
- Develop method for displaying GIS maps electronically for all ECC
staff to reference
- Keep an electronic record of all activity in the ECC in a database
for later retrieval
(Return to complete ECC Systems
discussion or go to the Summary)
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